The World's Leading PTR-MS Trace Analyzers Company

Customer Support

Help is on your way!

For us, customer support is at the very heart of what we do. We take your questions and worries seriously, we know how crucial zero down-time is, be it for your measurement campaign out in the fields, running batches in your lab or monitoring production processes, we are there for you.

If you need support, please contact support@ionicon.com! It's that simple.

Would you like to help us in supporting you more efficiently? Then include some decription of the issues you encounter in your text, download our remote support tool and run it on your instrument computer with internet access.

Need Instrument Service, an Individual Training or Parts?

Our team is looking forward to hear from you. Please just send a message to Sales and we'll reach out to you.