The World's Leading PTR-MS Trace Analyzers Company

Customer Support

Help is on your way!

For us, customer support is at the very heart of what we do. We take your questions and worries seriously, we know how crucial zero down-time is, be it for your measurement campaign out in the fields, running batches in your lab or monitoring production processes, we are there for you.

If you need support, please contact support@ionicon.com! It's that simple.

Please help us in supporting you more efficiently by including some description of the issues you encounter in your message as well as your instrument's serial no., download our remote support tool and run it on your instrument computer with internet access.

Need Instrument Service, an Individual Training or Parts?

  • Improve your skills in PTR-TOF operation and maintenance with an individual IONICON training session or join us for one of the renowned "hands-on PTR-MS" training seminars
  • Let our experts do the regular maintenance for you, opt-in for a service contract or book a check-up when you deem it necessary
  • We continuously develop new technology, accessories, performance upgrades or new software tools and make sure most of it is compatible with your instruments. Go for an upgrade!
  • We're your one-stop-shop when it goes to consumables or spare parts. We know how crucial instrument uptime is and have most parts on stock.

Our team is looking forward to hear from you. Please just send a message to Sales and we'll reach out to you.