Callback Service

Undefined

The world's leading PTR-MS company

Providing ultra-sensitive solutions for real-time trace gas analysis since 1998

Navigation

You are here

Customer Support Overview

Welcome PTR-MS users! Thank you for choosing IONICON Analytik

This area is intended to provide you with information and downloads to optimize the operation of your IONICON PTR-MS system.

Public customer support area

Service Offers and System Upgrades

We service, maintain, upgrade and optimize your instrument.

IONICON offers preventive maintenance contracts and provides upgrades to new technologies. Let our experts improve the experience with your IONICON system!

Individual PTR-MS training sessions

Customized training sessions with our experts where you choose time, place and the content.

hands-on PTR-MS series

"hands-on PTR-MS", the comprehensive PTR-MS user training takes place in connection to the International PTR-MS Conference series.

Support Contact

If you need help from our customer support team please send an email to support@ionicon.com or call us at +43 512 214 800

Secure IONICON customer area (login required)

Secure IONICON Customer Area:

To access this exclusive and dedicated area for IONICON customers and the links below you have to log in.
Your login data can be found on the first page of your PTR-MS hardware manual.

If you do not remember your username and password please contact us.

Spare Parts

On this page you will find original spare parts, tools and accessories for your PTR-MS system.

Troubleshooting FAQ

Browse our new collection of frequently asked technical questions and their respective answers from the IONICON support team.

Manuals

Hardware and software manuals, instruction sheets, and related documents are for downloaded here.

Software

PTR-MS control, the software solution for IONICON PTR-MS systems. Download the newest release or update.

 

Support Contact

If you need help from our customer support team please send an email to support@ionicon.com or call us at +43 512 214 800